Client Story #1


RHS Wisley. A one-off flagship store challenge.

When the RHS wanted to create a high-end, new retail experience for their flagship store at Wisely, Nuttall was the obvious choice. Bringing complex, one-off concept visuals, into a workable scheme required imaginative thinking, bespoke solutions developed at speed, robust testing and thorough end-to-end project management.

A high profile, high-impact, multi-functional retail space.

The Welcome Building - a brand new building extension – for the RHS’ flagship site at Wisely, needed to combine horticultural space, a workshop and demonstration area, a café and restaurant as well as indoor and outdoor retail zones.

Involving plenty of bespoke construction, including specialised planters and sprinkler systems, the initial RHS concept visuals would prove to be a genuine challenge to turn into fully-functioning reality. Plus the project had a definitive budget and a set deadline for launch that had to be met.

“Our primary focus was on the quality of finish. We worked closely with the client to discuss and challenge the specifications to make sure the scheme was built to last, maximised retail facings and had all the wow factor the RHS were looking for.” said Ant Moir, Head of Development for Nuttall. Through this collaborative process, refinements and alterations were made to the initial design, in order to further enhance the space whilst ensuring its long-term performance.

Research set the foundation.

The in-depth design process involved painstakingly researching, sampling, and selecting materials & finishes suitable for the high-end but authentic look the client demanded. This was achieved via a careful sample selection process, that was repeated until the look & feel was right in terms of the design to ensure full client satisfaction.

Rapid bespoke solutions put to the test.

With the requirement to have all elements manufactured in the UK – our team set to work finding suppliers that offered bespoke, high quality materials to fit a demanding, multi-functional brief. The Nuttall team produced technical drawings and material sampling for all pieces; working closely with the client to agree the preferred finish for diverse items including joinery, metal work, acrylics and glass. “As part of the process, we carried out rapid, bespoke weight-testing for complete confidence in the build,” explains Rob Sayers, Construction Manager for Nuttall.

Standardising components, where possible, was key to making the solution more cost effective. Plus Nuttall took the role of Principal Contractor on-site for the install, co-ordinating and managing all subcontractors for a flawless fit-out against a demanding deadline. As a result, the project was successfully progressed from brief to completion in just 26 weeks.

A space fit for a King.

The RHS is closely associated with HRH Prince Charles – who was due to attend the Wisley launch. HRH’s involvement meant that the quality of this unconventional project was under scrutiny at all times, so every care was taken to deliver over and above the brief. The launch was a hit with the RHS, its members, customers and the media, with celebrity attendees including Alan Titchmarsh and Mary Berry. The Prince, however, failed to make an appearance on launch day!

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