Upgrading a space to last long-term.
The initial opportunity with M&S was one of potential refurbishment to their existing fixtures. High footfall in the M&S café had left counters damaged and worn out, requiring an upgrade to meet the standards their customers expect from an in-store experience.
We surveyed the site to understand the requirement and the day-to-day workings of the space. Resilience of materials and construction were essential. Our team also understood the importance of minimising down-time and disruption, so we proposed a simple approach.
“We believe in providing right-sized, right cost solutions for our clients. Rather than a complete refit, we offered improvements that could be made by upgrading and renovating, whilst retaining some existing components. That way we knew we could deliver an impressive face-lift, using materials that would perform for the long-term, be suitable for the environment and get the job done quickly and efficiently,” Matt Perry, Head of Client Operations.
An efficient and sustainable solution.
We offered M&S a menu-style schedule of potential refurbishments for their café, so the client could pick and choose which items were in scope.
The approach had significant cost advantages, requiring budget at a small fraction of what would have been involved in a full refit. As well as reducing the number of trades on-site, the install was swift, with zero disruption to day-to-day trading for this busy area of the store.
Taking a careful, but cosmetic approach to the client’s challenge, really was win-win for the store and its customers. We were able to give the retail environment the much-desired lift it needed, with minimum fuss. The net effect was also a much more sustainable approach – re-using and refurbing fixtures, rather than having to send redundant equipment to landfill and starting over.
Taking a wider view on lower carbon solutions.
Ultimately, what Nuttall delivered for M&S on this one-off project was a high-impact upgrade with minimal disruption to the environment and the business. There were also significant cost savings, coming in at a fraction of a full replacement.
The client feedback has been positive quoting “magic repairs” to veneered finishes. As a result, we have scoped further M&S café upgrades for refresh and refurb work.
Our ability to design solutions that take the existing space and formats into consideration, opens up a wealth of opportunities for our clients. Using existing components, whilst being able to source complementary materials, means Nuttall is positioned to undertake planned refurb and re-fit projects that are both cost and carbon efficient for customers.